Terms of service

Welcome to Clean Haven Solutions! These Terms of Service govern your access to and use of our repair, maintenance, and installation services.
By engaging our services, you agree to these terms. If you do not agree, please refrain from using our services.

1. Service Agreement

When requesting services from Clean Haven Solutions, clients agree to receive estimates and schedule work based on mutual convenience.
Pricing is subject to on-site inspection and approval and may vary depending on the specific requirements of the job.

We are committed to transparency and will provide a detailed written scope of work and estimate for all service agreements.

2. Client Responsibilities

Clients are responsible for:

• Providing safe and unobstructed access to the worksite.
• Securing any required permits for structural or regulated work.
• Clearly communicating any project preferences or changes in a timely manner.

This collaboration ensures efficient and effective service delivery.

3. Payment Terms

• Full payment is required upon completion of services unless otherwise stated in writing.
• Payment methods and due dates will be detailed in your service agreement or invoice.
• For larger projects, a deposit may be required before work begins.

Late Payments:
Invoices not paid within 30 days of completion may incur late fees or interest as allowed by law.

Accounts Past 60 Days:
If payment remains outstanding more than 60 days after the due date, Clean Haven Solutions reserves the right to file a mechanic’s lien against the serviced property in accordance with Illinois law.
All costs associated with collection or lien filing (including reasonable attorney or administrative fees) may be added to the outstanding balance.

Failure to make timely payments may also result in suspension of future services until the account is brought current.

4. Warranties and Guarantees

We stand by the quality of our work. All services come with a satisfaction guarantee.
Issues related to workmanship will be addressed promptly and without additional charges within the warranty period specified in your contract or invoice.

5. Cancellation Policy

• Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.
• We encourage clients to reschedule promptly to avoid disruptions or fees.

6. Limitation of Liability

While we strive to deliver excellent service, Clean Haven Solutions is not liable for:

• Delays caused by unforeseen circumstances or factors beyond our control.
• Damages resulting from pre-existing conditions at the worksite.

7. Amendments

Clean Haven Solutions reserves the right to update these Terms of Service as needed. Clients will be notified of significant changes through our website or direct communication.