Terms of service

Clean Haven Solutions – Terms of Service
Effective Date: May 22, 2026

Welcome to Clean Haven Solutions. These Terms of Service govern all services, estimates, scheduling, and use of our website. By requesting service, approving an estimate, submitting payment, or allowing work to begin, the customer agrees to these Terms.

1. Services & General Agreement

Clean Haven Solutions provides repair, maintenance, installation, diagnostic, and related property services.

All services are performed based on a written estimate, invoice, or service agreement. The written estimate and any approved Change Orders together form the binding agreement for project scope and pricing, supplemented by these Terms of Service.

Estimates are based on visible and reasonably accessible conditions at the time of inspection and are not fixed-price agreements unless explicitly stated in writing.

2. Scope of Work

Only work specifically listed in the written estimate or approved Change Orders is included in the agreed scope.

Any work not expressly included is excluded unless added through an approved Change Order.

The customer acknowledges that verbal discussions, informal communications, or assumptions do not modify the scope of work unless confirmed in writing or approved electronically.

3. Change Orders & Unforeseen Conditions

If unforeseen conditions are discovered during work (including but not limited to hidden damage, prior improper installations, code compliance requirements, safety concerns, or material incompatibility), Clean Haven Solutions will notify the customer before performing additional work.

Any additional work requires approval and may result in changes to pricing, materials, labor, or schedule.

Approval of Change Orders may be provided verbally, by text message, email, electronic invoice approval, or on-site authorization. All approvals are binding.

Work may be paused or rescheduled until approval is received.

If Change Orders are declined, Clean Haven Solutions will complete only the original scope where feasible and safe to do so and is not responsible for resulting limitations or partial system performance.

4. Client Responsibilities & Access

The customer is responsible for providing safe and reasonable access to the work area and ensuring conditions are suitable for service.

The customer authorizes Clean Haven Solutions to access the property as necessary to perform approved work.

The customer is responsible for:

• Securing pets, valuables, and personal belongings
• Ensuring utilities are available when required
• Maintaining safe and accessible work conditions
• Communicating requested changes promptly
• Obtaining permits or approvals unless otherwise agreed in writing

Delays caused by the customer, including lack of access, unreadiness, or interruptions, may result in rescheduling fees or additional charges.

5. Deposits & Materials

Deposits may be required for scheduling, labor commitment, or material procurement.

Deposits used for special-order materials, scheduling commitments, or purchased materials may be non-refundable once costs are incurred.

The customer is responsible for costs associated with customer-requested materials or selections once ordered or reserved.

6. Payment Terms

Payment is due upon substantial completion of services unless otherwise stated in writing.

“Substantial completion” means the contracted work is operational or usable for its intended purpose, even if minor punch-list items remain.

Invoices not paid within 30 days may incur late fees or interest as permitted by law.

Accounts more than 60 days past due may result in collection action, including the filing of a mechanic’s lien in accordance with Illinois law. The customer agrees to pay all reasonable collection costs, attorney fees, filing fees, and related expenses incurred in collection efforts.

7. Warranty

Clean Haven Solutions provides workmanship warranties as stated on the applicable invoice or estimate.

Unless otherwise stated, warranty claims must be reported within a reasonable time after discovery of the issue.

Warranties apply only to labor performed and do not cover:

• Pre-existing conditions
• Manufacturer defects
• Customer-supplied materials
• Normal wear and tear
• Misuse, neglect, or external damage
• Failures of unrelated systems or components
   
  8. Existing Conditions & Limitations

Many properties contain hidden or pre-existing conditions that may not be visible during inspection, including but not limited to structural defects, water damage, mold, corrosion, outdated systems, or prior improper work.

Clean Haven Solutions is not responsible for damages, delays, or failures resulting from pre-existing or concealed conditions.

Repairs or installations do not guarantee restoration of unrelated systems or previously compromised components.

9. Scheduling, Delays & Cancellations

All timelines are estimates and may change due to weather, inspections, material availability, supplier delays, or site conditions.

Customer-caused delays, including lack of access or readiness, may result in rescheduling fees or additional costs.

Cancellations or changes made less than 24 hours before a scheduled appointment may be subject to a service fee.

10. Right to Refuse or Stop Work

Clean Haven Solutions reserves the right to refuse, pause, or terminate work at any time due to unsafe conditions, non-payment, hazardous materials, abusive behavior, code violations, scope changes outside agreement, or any condition that creates unreasonable risk or liability.

11. Limitation of Liability

To the fullest extent permitted by law, Clean Haven Solutions shall not be liable for indirect, incidental, or consequential damages, including loss of use, property damage arising from pre-existing conditions, or delays beyond our control.

Total liability for any claim shall not exceed the amount paid for the specific services provided.

12. Insurance & Contractor Status

Clean Haven Solutions operates as an independent contractor and maintains applicable business insurance coverage for services performed.

13. Photos & Documentation

We may document work before, during, and after completion for quality control, warranty verification, insurance purposes, or dispute resolution.

14. No Verbal Agreements

The customer agrees that verbal statements, informal discussions, or assumptions are not binding unless included in a written estimate, invoice, or approved Change Order.

15. Governing Law

These Terms are governed by the laws of the State of Illinois.

16. Order of Documents

In the event of any conflict:

1. The Estimate and approved Change Orders control project scope and pricing
2. These Terms of Service apply as the general service agreement 

17. Electronic Acceptance

By requesting service, approving an estimate, submitting payment, responding electronically, or allowing work to begin, the customer agrees to these Terms.

Electronic approvals (including text, email, invoice approval, or digital authorization) are considered binding.

18. Updates to Terms

We may update these Terms at any time. Updates are effective upon posting on our website. Continued use of our services constitutes acceptance of updated Terms.