Terms of service

Clean Haven Solutions – Terms of Service
Effective Date: August 14, 2026

Welcome to Clean Haven Solutions. These Terms of Service govern all services, estimates, scheduling, and use of our website. By requesting service, approving an estimate, submitting payment, or allowing work to begin, the customer agrees to these Terms.

1. Service Agreement and Pricing

When requesting services from Clean Haven Solutions, clients agree to provide accurate information about the property, requested work, accessibility, and existing conditions.

Flat-rate pricing applies only to services that meet the scope, limitations, service area, and conditions published on the applicable service page. Before scheduling, Clean Haven Solutions may request descriptions, measurements, photographs, or other information to confirm eligibility.

If the requested work does not qualify for a published flat rate, or if concealed or unexpected conditions are discovered, Clean Haven Solutions will explain the additional work and provide updated pricing or a separate estimate before proceeding.

Larger repairs, installations, cleaning projects, and customized services will receive a written scope of work and estimate when appropriate.

Submitting a service request does not guarantee appointment availability or confirm an appointment. Scheduling is confirmed directly by Clean Haven Solutions.

2. Scope of Work

Only work specifically listed in the written estimate or approved Change Orders is included in the agreed scope.

Any work not expressly included is excluded unless added through an approved Change Order.

The customer acknowledges that verbal discussions, informal communications, or assumptions do not modify the scope of work unless confirmed in writing or approved electronically.

3. Change Orders & Unforeseen Conditions

If unforeseen conditions are discovered during work (including but not limited to hidden damage, prior improper installations, code compliance requirements, safety concerns, or material incompatibility), Clean Haven Solutions will notify the customer before performing additional work.

Any additional work requires approval and may result in changes to pricing, materials, labor, or schedule.

Approval of Change Orders may be provided verbally, by text message, email, electronic invoice approval, or on-site authorization. All approvals are binding.

Work may be paused or rescheduled until approval is received.

If Change Orders are declined, Clean Haven Solutions will complete only the original scope where feasible and safe to do so and is not responsible for resulting limitations or partial system performance.

4. Client Responsibilities & Access

The customer is responsible for providing safe and reasonable access to the work area and ensuring conditions are suitable for service.

The customer authorizes Clean Haven Solutions to access the property as necessary to perform approved work.

The customer is responsible for:

• Securing pets, valuables, and personal belongings
• Ensuring utilities are available when required
• Maintaining safe and accessible work conditions
• Communicating requested changes promptly
• Obtaining permits or approvals unless otherwise agreed in writing

Delays caused by the customer, including lack of access, unreadiness, or interruptions, may result in rescheduling fees or additional charges.

5. Deposits & Materials

Deposits may be required for scheduling, labor commitment, or material procurement.

Deposits used for special-order materials, scheduling commitments, or purchased materials may be non-refundable once costs are incurred.

The customer is responsible for costs associated with customer-requested materials or selections once ordered or reserved.

6. Payment Terms

Payment is due upon substantial completion of the services unless different payment terms are stated in the applicable estimate, invoice, or service agreement.

“Substantial completion” means the contracted work is operational or reasonably usable for its intended purpose, even if minor punch-list or corrective items remain.

The customer may not withhold payment for completed and usable work solely because minor punch-list or warranty items remain. Clean Haven Solutions will address qualifying workmanship concerns in accordance with the applicable warranty.

Invoices not paid by their stated due date may be subject to late fees or interest as permitted by law and disclosed on the applicable estimate or invoice.

If an account remains unpaid, Clean Haven Solutions may suspend additional work, decline future service, refer the account for collection, or pursue other remedies available under Illinois law, including mechanic’s-lien rights when legally applicable.

The customer is responsible for reasonable collection costs, filing fees, court costs, and attorney fees to the extent permitted by law.

7. Workmanship Warranty

Unless otherwise stated in the applicable estimate or invoice, Clean Haven Solutions provides a one-year workmanship warranty on qualifying repair and installation labor beginning on the date of substantial completion.

Warranty coverage applies only to defects resulting directly from workmanship performed by Clean Haven Solutions. Warranty concerns must be reported promptly after discovery and within the applicable warranty period.

If a reported issue is determined to be covered by the workmanship warranty, Clean Haven Solutions will be given a reasonable opportunity to inspect the work and correct the covered workmanship issue.

The workmanship warranty applies only to labor performed by Clean Haven Solutions and does not cover:

• Pre-existing or concealed conditions
• Manufacturer or product defects
• Customer-supplied materials, fixtures, or products
• Normal wear and tear
• Misuse, neglect, abuse, or improper maintenance
• Damage caused by customers, occupants, pets, pests, or third parties
• Water, moisture, weather, freezing, fire, power surges, or other external causes
• Movement, settling, vibration, or structural conditions
• Failures involving unrelated systems, components, or prior work
• Work altered, repaired, removed, or modified by someone other than Clean Haven Solutions
• Cosmetic variations inherent in existing or customer-selected materials
• Cleaning services, routine maintenance, troubleshooting, temporary repairs, or adjustments unless warranty coverage is specifically stated in writing

Products, fixtures, parts, and materials may be covered separately by the applicable manufacturer’s warranty. Clean Haven Solutions does not provide or extend a manufacturer’s warranty but may assist the customer with relevant product information when available.

The customer must provide reasonable access for inspection and warranty service. Unauthorized repairs or failure to provide access may void warranty coverage for the reported issue.

This workmanship warranty is limited to correcting covered labor and does not include reimbursement for work performed by others or indirect, incidental, or consequential damages.

8. Existing Conditions & Limitations

Many properties contain hidden or pre-existing conditions that may not be visible during inspection, including but not limited to structural defects, water damage, mold, corrosion, outdated systems, or prior improper work.

Clean Haven Solutions is not responsible for damages, delays, or failures resulting from pre-existing or concealed conditions.

Repairs or installations do not guarantee restoration of unrelated systems or previously compromised components.

9. Scheduling, Delays & Cancellations

Appointment dates and project timelines are estimates and may change due to weather, inspections, material availability, supplier delays, emergencies, site conditions, or circumstances beyond our reasonable control.

Customers must provide at least 24 hours’ notice to cancel or reschedule a service appointment.

Cancellations or rescheduling requests received less than 24 hours before the appointment may be subject to a $75 late-cancellation fee.

If Clean Haven Solutions arrives for a confirmed appointment but cannot access the property, the work area is not reasonably ready, required utilities are unavailable, or no authorized adult is present when required, a service-call or rescheduling fee of up to $125 may apply.

Project-specific cancellation terms, material commitments, deposits, or scheduling fees stated in an estimate or service agreement will take precedence over this general policy.

Fees may be waived or reduced at the discretion of Clean Haven Solutions for emergencies, severe weather, or other reasonable circumstances.

10. Right to Refuse or Stop Work

Clean Haven Solutions reserves the right to refuse, pause, or terminate work at any time due to unsafe conditions, non-payment, hazardous materials, abusive behavior, code violations, scope changes outside agreement, or any condition that creates unreasonable risk or liability.

11. Limitation of Liability

To the fullest extent permitted by law, Clean Haven Solutions is not responsible for indirect, incidental, special, or consequential damages arising from delays, loss of use, pre-existing conditions, concealed conditions, customer-supplied materials, manufacturer defects, or circumstances beyond our reasonable control.

Clean Haven Solutions is not responsible for damage or system failure caused by conditions outside the approved scope of work, including previously damaged, improperly installed, deteriorated, obsolete, or incompatible materials and components.

The customer is responsible for disclosing known defects, hazards, prior repairs, and relevant property conditions before work begins.

Nothing in these Terms is intended to exclude or limit responsibility where such exclusion or limitation is prohibited by applicable law.

Any claim relating to services performed must be reported promptly after discovery so Clean Haven Solutions has a reasonable opportunity to inspect the condition and, when appropriate, correct covered workmanship.

12. Insurance & Contractor Status

Clean Haven Solutions operates as an independent contractor and maintains applicable business insurance coverage for services performed.

13. Photos & Documentation

We may document work before, during, and after completion for quality control, warranty verification, insurance purposes, or dispute resolution.

14. Service Communications and Agreements

Informal discussions, assumptions, or unconfirmed statements do not modify the scope, pricing, or terms of service.

Changes must be documented through an updated estimate, invoice, confirmed service request, text message, email, electronic approval, or approved Change Order.

Verbal authorization provided on-site may be accepted for a Change Order when Clean Haven Solutions documents the authorization in its project or service records.

15. Governing Law

These Terms are governed by the laws of the State of Illinois.

16. Order of Documents

If the terms of applicable service documents conflict, the following order will control:

1. Approved Change Orders or later written modifications
2. The applicable estimate, invoice, confirmed flat-rate service request, or project-specific service agreement
3. The published scope and limitations of the selected flat-rate service, when applicable
4. These Terms of Service

Project-specific written terms take precedence over general website terms only for the project or service to which they apply.

17. Electronic Acceptance

By requesting service, approving an estimate, submitting payment, responding electronically, or allowing work to begin, the customer agrees to these Terms.

Electronic approvals (including text, email, invoice approval, or digital authorization) are considered binding.

18. Updates to Terms

We may update these Terms at any time. Updates are effective upon posting on our website. Continued use of our services constitutes acceptance of updated Terms.